Last Updated: August 20, 2026
Sinisys Software Private Limited (“Sinisys Software”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information processed through our websites, applications, software products, and integrations.
This Privacy Policy explains how we collect, use, store, process, and protect information when you use our services, including services that integrate with Meta Platforms and WhatsApp Business Platform.
By using our services or connecting your Meta or WhatsApp Business account with our application, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on the services you use and the permissions you authorize, we may collect or receive the following information.
1.1 Information Received From Meta
When you connect your Meta account, Facebook account, or WhatsApp Business Account to our application, we may receive information made available through the permissions and APIs you authorize.
This may include:
Meta user ID or other account identifiers
Name and other publicly available profile information
Email address associated with your Meta account, where permission is granted
WhatsApp Business Account information
WhatsApp Business phone number information
Business profile information
WhatsApp message and messaging-related information
Message templates and related WhatsApp Business assets
Media associated with WhatsApp messages where applicable
Information about authorized WhatsApp Business assets
API access tokens and technical authentication information required to provide the requested integration
We only request and use information that is necessary to provide the functionality you have authorized.
1.2 Information You Provide Directly
We may collect information that you provide to us, such as:
Name
Email address
Phone number
Company or business information
Account credentials
Customer or contact information entered into our services
Messages or other content submitted through our services
Support requests and communications
2. How We Use Information
We use information collected through our services for legitimate business and service-related purposes, including:
Providing and operating our software and services
Connecting and managing authorized WhatsApp Business accounts
Sending and receiving WhatsApp messages requested by customers or businesses
Managing WhatsApp Business assets and configurations
Managing message templates and related WhatsApp functionality
Providing customer relationship management and communication features
Authenticating users and maintaining account access
Providing personalized functionality within our application
Responding to customer support requests
Maintaining and improving our services
Detecting, preventing, and addressing security issues, fraud, abuse, or unauthorized access
Complying with applicable legal obligations
We do not use Meta Platform Data for purposes that are inconsistent with the permissions and functionality authorized by the user or permitted by Meta’s applicable policies.
3. WhatsApp Business Platform Data
If you connect a WhatsApp Business Account to our application, we may process information made available through the WhatsApp Business Platform.
This may include WhatsApp Business Account information, business phone numbers, messaging information, message templates, profile information, and other information necessary to provide the requested WhatsApp functionality.
We process this information only to provide the services requested by the customer or business and to operate the authorized integration.
We do not sell WhatsApp Platform Data.
We do not use WhatsApp Platform Data for unrelated purposes.
4. Facebook and Meta Login
Where our application provides Meta or Facebook authentication, we may receive information permitted by the permissions granted by the user, such as a user identifier, public profile information, and email address.
This information is used to:
Authenticate the user
Create or maintain the user’s account
Provide access to authorized application features
Personalize the user’s experience where applicable
Maintain account security
We do not request information that is unnecessary for the authentication or functionality of the application.
5. Data Sharing and Disclosure
We do not sell personal information or Meta Platform Data.
We may disclose information only when necessary to:
Provide our services
Operate our software infrastructure
Maintain and secure our systems
Provide technical or customer support
Comply with applicable law or valid legal requirements
Protect our rights, users, systems, or services
Prevent fraud, abuse, or security threats
Where third-party service providers process information on our behalf, they are expected to process information only for the services they provide to us and subject to appropriate contractual or other safeguards.
6. Service Providers and Data Processors
We may use third-party infrastructure, hosting, software, security, communication, database, or other service providers to operate our services.
Where such providers process personal information on our behalf, access is limited to what is reasonably necessary to provide their services.
We take reasonable steps to require service providers to protect personal information and use it only for authorized purposes.
7. Data Retention
We retain information only for as long as reasonably necessary to provide our services, maintain business and technical records, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.
The retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our applicable retention practices and legal obligations.
8. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. User Data Deletion
You may request deletion of personal information associated with your account or information processed through our services.
To request deletion, contact us using the contact information provided below.
When a valid deletion request is received, we will review the request and delete or anonymize applicable information where required and where retention is not necessary for legitimate legal, security, contractual, or operational purposes.
If you disconnect your Meta or WhatsApp Business account from our application, we will no longer access information through the revoked connection, subject to information that we are legally or legitimately permitted or required to retain.
10. How to Request Data Deletion
To request deletion of your personal information or information associated with your Meta/WhatsApp integration:
Send us a request using the contact information below.
Include your name, email address, and sufficient information to identify the account or integration.
If applicable, identify the Meta or WhatsApp Business account connected to our service.
We may request reasonable information to verify the identity of the requester before processing a deletion request.
Data deletion contact: info@sinisys.in
11. Children’s Privacy
Our services are not intended for children under the age required by applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
12. International Data Processing
Depending on the infrastructure and service providers used to operate our services, information may be processed or stored in countries other than the country in which you reside.
Where applicable, we take reasonable steps to protect personal information in accordance with applicable laws and contractual safeguards.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of information
Request restriction of certain processing
Object to certain processing
Request information about how your data is processed
To exercise applicable rights, contact us using the information below.
14. Meta Platform Data
Our use of information obtained through Meta Platforms is subject to the applicable Meta Platform Terms, Developer Policies, and other applicable Meta requirements.
We use Meta Platform Data only for purposes permitted by the applicable Meta permissions, APIs, and policies.
We do not sell Meta Platform Data.
We do not use Meta Platform Data for purposes unrelated to the functionality provided by our application.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage users to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy, our data practices, or want to request access, correction, or deletion of your personal information, please contact us:
Sinisys Software Private Limited
Email: info@sinisys.in
Website: https://sinisys.in/
For Meta or WhatsApp-related data requests, please include sufficient information for us to identify the relevant account or integration.
This Privacy Policy applies to information processed through Sinisys Software applications, websites, and authorized Meta and WhatsApp integrations.